RedKloo Delivery Policy

Thank you for choosing RedKloo! We strive to make your shopping experience as smooth as possible, including delivery. This policy outlines our delivery process and timelines.

Order Processing:

• Orders placed from Monday to Thursday will be processed and shipped the next business day.
• Orders placed on Friday after [Time – e.g., 2:00 PM], Saturday, or Sunday will be processed on the following Monday. Holidays may also affect processing times. You will be notified of any significant delays.

Delivery Time:

• Our standard delivery timeframe is 3 to 5 business days from the date of shipment. While we aim for next-day delivery, unforeseen circumstances, such as carrier delays or logistical issues, may impact the actual delivery time. We appreciate your understanding in these situations.
• You will receive a shipping confirmation email with a tracking number once your order has been shipped. This allows you to track the progress of your delivery.

Delivery Charges:

• We offer a flat rate shipping fee of Rs. 200/- for all orders within Sri Lanka. This fee will be added to your order total at checkout.

Delivery Area:

• We currently deliver to all areas within Sri Lanka. If you are located outside of this area, please contact us at [Email Address] or [Phone Number] to discuss delivery options.

Delivery Attempts:

• Our delivery partner will make [Number] attempts to deliver your package. If the delivery is unsuccessful after these attempts, the package may be returned to us. We will then contact you to arrange for re-shipment or a refund (less shipping costs).

Delivery Delays:

• While we make every effort to meet our delivery timelines, delays may occur due to factors outside of our control, such as:
  • Extreme weather conditions
  • Public holidays
  • Carrier delays
  • Incorrect address information provided by the customer
• We will not be liable for any delays in delivery caused by these factors.

Address Accuracy:

• It is your responsibility to provide the correct and complete delivery address at checkout. We will not be responsible for any delivery failures due to incorrect address information. Please double-check your address before submitting your order.

Contact Us:

If you have any questions or concerns regarding our delivery policy, please contact us at:

• Email: [Email Address]
• Phone: [Phone Number]

Policy Updates:

RedKloo reserves the right to modify this Delivery Policy at any time. Any changes will be posted on this page.

Effective Date: [Date]